Effective Date: December 2025
Last Updated: December 06, 2025

Introduction

At Arthiq, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (arthiq.co.in) or use our professional Chartered Accountant services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.​

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and rules made thereunder, as amended from time to time.​

Information We Collect

Personal Information

When you engage with our services, contact us, or fill out forms on our website, we may collect the following personal information:​

  • Full name
  • Email address
  • Phone number and contact details
  • Residential and business address
  • PAN (Permanent Account Number)
  • Aadhaar details
  • Date of birth
  • Business information and company details
  • Bank account and financial information
  • Tax-related documents and records
  • GST registration details
  • Any other information you voluntarily provide for service delivery

Sensitive Personal Information

According to the Information Technology Rules, we may collect sensitive personal data including:​

  • Financial information such as bank account, credit card, debit card, or other payment instrument details
  • Passwords for secure portal access
  • Physical, physiological, and mental health condition (when relevant to services)
  • Medical records and history (for specific certification services)
  • Biometric information (if required for regulatory compliance)

Non-Personal Information

We automatically collect non-personal information when you visit our website, including:​

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Date and time of access
  • Usage patterns and website interaction data

How We Collect Information

We collect information through the following methods:

  • Registration Forms: When you fill inquiry or service registration forms on our website
  • Email Communication: Information shared via email correspondence
  • Phone Conversations: Details discussed during consultations and service calls
  • Document Submission: Documents uploaded through our secure portal or sent via email
  • Cookies and Tracking: Automated collection through website cookies and analytics tools​
  • Third Parties: Information received from government portals, banks, or regulatory authorities with your authorization

How We Use Your Information

We use the collected information for the following lawful purposes:​

Service Delivery:

  • To provide CA services including tax filing, GST compliance, accounting, business registration, and other requested services
  • To prepare and file returns, applications, and compliance documents
  • To communicate with regulatory authorities on your behalf

Communication:

  • To respond to your inquiries and service requests
  • To provide updates on your case status
  • To send service-related notifications and important information
  • To communicate changes in tax laws, compliance deadlines, and regulatory updates

Business Operations:

  • To process payments and maintain financial records
  • To maintain client records as per professional standards
  • To comply with record-keeping requirements under ICAI guidelines

Website Improvement:

  • To analyze website usage and improve user experience​
  • To enhance service offerings and content
  • To troubleshoot technical issues

Legal Compliance:

  • To comply with legal obligations, tax regulations, and reporting requirements​
  • To respond to legal processes and government requests
  • To prevent fraud, unauthorized access, and illegal activities

Marketing (with consent only):

  • To send newsletters, service updates, and promotional materials
  • To inform you about new services or special offers

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:​

With Your Consent:

  • When you explicitly authorize us to share information with specific third parties

Service Providers:

  • With trusted third-party service providers who assist us in website operations, payment processing, or service delivery, subject to strict confidentiality agreements​

Regulatory Authorities:

  • With government departments, tax authorities, and regulatory bodies as required for service delivery and compliance (e.g., Income Tax Department, GST Network, Ministry of Corporate Affairs)​

Legal Requirements:

  • When required by law, court order, or government regulation​
  • To enforce our Terms and Conditions or protect our legal rights
  • To prevent fraud or protect safety and security

Professional Obligations:

  • With other CA professionals or legal advisors when necessary for providing comprehensive services, maintaining professional confidentiality standards

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction. Our security practices include:​

  • SSL encryption for secure data transmission on our website​
  • Password-protected access to client portals and databases
  • Secure storage of physical and electronic documents
  • Regular security audits and system updates​
  • Staff training on data protection and confidentiality
  • Access controls limiting data access to authorized personnel only
  • Regular backups to prevent data loss

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.​

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences. Cookies are small text files stored on your device that help us:​

  • Remember your login credentials and preferences
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide personalized content

You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain website features.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For CA services, we maintain records as per:​

  • Professional requirements under ICAI guidelines
  • Tax and regulatory record-keeping obligations
  • Legal and contractual requirements
  • Legitimate business interests

Typically, we retain client records for a minimum of 8 years from the completion of services, as per professional standards.

Your Rights

Under Indian law and our professional commitment, you have the following rights:​

Right to Access: Request access to the personal information we hold about you

Right to Correction: Request correction of inaccurate or incomplete personal information

Right to Deletion: Request deletion of your personal information (subject to legal and professional obligations)

Right to Object: Object to processing of your personal information for certain purposes

Right to Withdraw Consent: Withdraw consent for data collection where applicable (may affect service delivery)

Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format

To exercise these rights, please contact us at contact@arthiq.co.in with your specific request.

Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.​

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your personal information is primarily stored and processed in India. If information needs to be transferred outside India for service-related purposes, we ensure appropriate safeguards are in place to protect your data.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a revised “Last Updated” date. We advise you to review this Privacy Policy periodically. Continued use of our website or services after changes constitutes acceptance of the modified Privacy Policy.​

Compliance with Information Technology Act

This Privacy Policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.​

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Arthiq – Chartered Accountants
Email: contact@arthiq.co.in
Website: www.arthiq.co.in

Privacy Officer: CA Deepankar Samaddar
Response Time: We will respond to all privacy-related inquiries within 7 business days

Grievance Redressal

In accordance with the Information Technology Act, 2000, if you have any grievances regarding the processing of your personal information, please contact our Grievance Officer at contact@arthiq.co.in. We will acknowledge your complaint within 48 hours and resolve it within 30 days.

Your Consent

By using arthiq.co.in or engaging our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.